Last updated: August 13, 2026.
Information you provide
When you call, message, or submit a request, you may provide your name, telephone number, service location, vehicle information, tire details, photographs and access instructions.
How it is used
We use this information to answer questions, assess service requirements, confirm coverage and availability, prepare a quote, dispatch service, complete requested work and maintain business records.
WhatsApp and telephone services
Messages and calls are also subject to the practices of the communication provider you use. Avoid sending payment-card numbers or unrelated sensitive information through messaging.
Sharing and retention
Information may be shared with service providers or an assigned mobile service provider only where reasonably needed to operate the website, review the request or deliver the requested service, or where required by law. Tire Help remains the customer’s service-request contact unless different support details are clearly confirmed. Records are retained only as reasonably needed for service, legal and business purposes.
Website measurement
Website events may record a random request reference, selected service, urgency, city, the first three characters of a postal code, landing page and campaign attribution. These events are designed not to include your name, phone number, exact address, full postal code, notes or photographs.
Your choices
You may ask about, correct or request deletion of personal information in our control, subject to legal and operational retention requirements. Call (437) 972-0090 to make a request.
Changes
This notice may be updated when business or website practices change. The latest version appears on this page.